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USE CODE GUESTS20 FOR 20% OFF SITEWIDE

You have Q's, we have A's

FAQ

PRODUCTS

Are your products safe for septic systems?

Yes, Guests on Earth products can be used safely with septic systems.

What are the pH levels of your products?

The pH of our All-Purpose Cleaner is 9-10 and our Foaming Hand Soap is 6.5-7.0.

Are your products ingestible?

While our formulations are made from all natural, high quality ingredients, they are not meant to be ingested. Keep them away from unsupervised children and contact a physician if the products are ingested.

Are your products safe to use while pregnant or around children?

Our products are developed without volatile organic compounds (VOCs) so that they are safe to be used around pregnant / nursing women, children, and animals. Our fragrances contain essential oils in small concentrations. If you are concerned with essential oils it is recommended you consult with a physician before use.

Are your products safe to use around pets?

Our products are free from volatile organic compounds (VOCs) so they are safe to use around your animals and pets.

Are your products cruelty-free?

YES absolutely! We love animals and will never test on them. Ever.

Are your products vegan?

Yes, our products are plant and mineral-based, we do not use any animal byproducts in our formulation.

Are your products gluten-free?

Yes, all of our ingredients are gluten-free.

Are your products organic?

We source only high-quality ingredients, but we are not certified organic.

What do you mean by 'All Natural' ingredients?

Natural ingredients are made from a renewable source found in nature (Flora, Fauna, Mineral), with absolutely no petroleum compounds.

Our ingredients are derived from various natural sources contrary to synthetic ingredients, which are synthesized in laboratories or big manufacturing plants.

Where are Guests on Earth products produced?

Guests on Earth formulations and shipping boxes are produced in Ontario, Canada.

Our retail boxes are produced in Quebec, Canada.

Our aluminum and microfiber are designed in Toronto, Canada and manufactured in China. We are always looking for domestic partners and if you have a lead on recycled microfiber or aluminum in the U.S. or Canada, please reach out to us at: hello@guestsonearth.com.

What should I do if I notice some sediment in my refill vial?

Give your vial a little shake before pouring it into your vessel and any sediment will dissolve.

USAGE

How do you mix Guests on Earth concentrates?

We recommend using our concentrated vials with our full-sized bottles (vessels).

1) Fill your vessel to the fill line (marked on the vessel) with water.

2) Give your refill vial a little shake and then empty a full vial of concentrate into the vessel. Secure the trigger sprayer/soap pump.

3) Shake, and you’re ready to go. 

Foaming Hand Soap: The exact amount of water is 240mL.

All-Purpose Cleaner: The exact amount of water is: 450mL

What surfaces can I use the All-Purpose spray cleaner on?

Our All-Purpose Cleaner was designed to use on non-porous surfaces like countertops and household items / surfaces that are sealed. For example, ceramic, porcelain, chrome, marble, fiberglass, granite, stainless steel and sealed wood. You can also use the spray to clean toys, high chairs and other surfaces that meet the previous requirements of being sealed. Not recommended for aluminum, brass or unsealed wood. Test on an inconspicuous area.

What type of water should I use to mix?

Tap or filtered water is fine to use. Filtered water will help to ensure that your solution is free from any impurities you may have in your tap water.

What temperature should the water be?

Room temperature water is great, warm water is fine, too.

Do I need to shake the bottle for the concentrate to mix with the water?

Giving the vessel a little shake once you’ve added the vial of liquid concentrate will help the concentrate quickly dissolve into the water.

How long does it take the liquid concentrate to dissolve into the water?

It takes just seconds! Give your vessel a little shake once you’ve added the liquid concentrate to the water, and you’ll be ready to go.

How long are the products good to use?

There are expiry dates marked on each vial of concentrate. Our current batch does not expire until February 2024.

How long do the products last?

It depends on how much you clean and wash your hands. One 500mL bottle of All-Purpose Cleaner and one 300mL bottle of Foaming Hand Soap will typically last the average cleaner about one month.

Shipping

Where do you ship?

We currently ship to Canada and the United States and hope to offer international shipping soon.

If you want Guests on Earth products in your country, drop us a line and let us know: hello@guestsonearth.com.

How long will it take to receive my order?

Delivery times will vary based on location and customs (U.S. only).  Estimated times are not guaranteed.

Canadian orders typically arrive in 3-5 business days. Toronto orders will likely be faster.

U.S. orders typically arrive within 5-10 days of placing your order.

Is shipping free?

We offer free shipping to Canada and the U.S. on orders over $50.

When will my order ship?

Once you place your order, our team processes it and then ships.

Processing typically takes 1-3 business days.

You will receive a tracking number by email once your order ships.

Can I track my order?

Yes! You will receive a shipping confirmation and tracking number once your shipment goes out.

Returns

What is your return policy?

We want you to be happy with your Guests on Earth purchase and we'll do everything we can to make it right.

If you're unhappy with your unused, packaged item(s) within the first 15 days after purchase receipt, email us at hello@guestsonearth.com to initiate a return.

How do I initiate a return?

To start a return, you can contact us at hello@guestsonearth.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@guestsonearth.com.

Can I return a product I've used?

Unfortunately we cannot accept open packaging or used products for return. If you are unhappy with your purchase, please email us at hello@guestsonearth.com and we will be happy to assist you.

What if my product arrives damaged?

If your item(s) are damaged or broken, please email us at hello@guestsonearth.com with a photo of the issue within 15 days of receiving your goods and we'll take care of it.

When will I see my refund?

Your refund should post to your credit card statement 5-7 days after we've received and processed your return.

Can I apply two or more promotions to one order?

Only one promotion is able to be applied per order unless otherwise noted. No refunds will be granted to apply two promotions at one time.

Packaging

What will my products arrive in?

Your Guests on Earth items will arrive in a corrugated box made from 100% post consumer recycled materials. The boxes are also compostable and curbside recyclable.

Our retail boxes are also made from 100% post consumer recycled material and are curbside recyclable.

What are the vessels and vials made from?

Our vessels (big reusable bottles) and vials (small liquid concentrates) are both made from aluminum.

Is your packaging recyclable?

YES! We made very intentional decisions throughout product development!

Vessels and vials are made from aluminum, the most recyclable material.

Shipping and retail boxes made from 100% post consumer recycled content and curbside recyclable.

Our vessels and microfiber towels are made to be used over and over again. Microfiber cloths are made from 80% recycled materials.

Contact

I'm a journalist / creator / influencer and would like to try your products

Great! Please reach out to us at: hello@guestsonearth.com

I'm a retailer and would like to sell your products in my store(s).

Let's make it happen. Email us at hello@guestsonearth.com.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.