At the top of our website, to the right of the Guests on Earth logo, you will see a FLAG and a dollar sign, to indicate your country and currency.

Immediately to the right of the flag/currency, there is a small 'Profile' image.

Click on this image, and you will be prompted to enter your email address. From there, you will receive a link that will log you in directly to managing your subscription.

From here, you can manage everything related to your orders, from pausing a shipment, adding items, removing items, cancelling your subscription and more.

To cancel a subscription order, log in to your subscription portal by clicking her person icon in the website header, click “Manage Subscription” and “Cancel”. There are never any fees or penalties to do so.

Five days before your next subscription order is created, you will receive a convenient email reminder, which will include an itemized receipt, for your upcoming order.

Need to skip your upcoming order? No worries! You can easily skip the next order in your Subscription from your Account Page. Click on the 'profile' link at the top of our website navigation and log into Skio.

Select the "Skip" button in your profile. Once done, the system will push your subscription billing date out by 1 interval.

Do you have an order queued up but you don't need it just yet? No worries! You can easily reschedule the next order in your Subscription from your Account Page with just a few simple steps. Head to the subscriber portal and click the “change next order date” icon. This will allow you to pick when you’d like to have your next order placed and optionally update your shipping frequency.

Would you like to reactivate your subscription? If so, great! Simply login to your Account Page, scroll to the "Inactive Subscriptions" section, locate the subscription you want to turn back on and select "Reactivate”. This will allow you to choose when you’d like your next order to ship.

Add a new payment method

Log into your account and select "Add New Payment Method." Enter the payment information, and click "Save changes."

Update payment method

If you'd like to update your existing form of payment:
Login to your account, under the “billing” section click “edit” and select the payment method which you’d like to edit.

Login to your Account and scroll to the subscription you’d like to edit.

Click the “Edit” link next to Billing

If you're updating the address on a pre-existing form of payment:

Select Edit below the payment details you'd like to update. Update your information and select 'Save Changes.'

Yes! You absolutely can. We offer our customers the ability to gift their subscriptions if they wish to. This feature can be found within the skip function.

Yes, Guests on Earth products can be used safely with septic systems.

• All-Purpose Cleaner pH is 9-10.
• Foaming Hand Soap pH is 6.5-7.0.
• Dish Soap pH is 6.5.

While our formulations are made from all natural, high quality ingredients, they are not meant to be ingested. Keep them away from unsupervised children and contact a physician if the products are ingested.

Our products are developed without volatile organic compounds (VOCs) so that they are safe to be used around pregnant / nursing women, children, and animals. Our fragrances contain essential oils in small concentrations. If you are concerned with essential oils it is recommended you consult with a physician before use.

Our products are free from volatile organic compounds (VOCs) so they are safe to use around your animals and pets.

YES absolutely! We are Leaping Bunny Certified. We love animals and will never test on them. Ever.

Yes, our products are plant and mineral-based, we do not use any animal byproducts in our formulation.

Yes, all of our ingredients are gluten-free.

We source only high-quality ingredients, but we are not certified organic.

Natural ingredients are made from a renewable source found in nature (Flora, Fauna, Mineral), with absolutely no petroleum compounds.

Our ingredients are derived from various natural sources contrary to synthetic ingredients, which are synthesized in laboratories or big manufacturing plants.

Guests on Earth is manufactured in Ontario, Canada.

Our aluminum, glass and microfiber are designed in Toronto, Canada and manufactured in China. We are always looking for domestic partners and if you have a lead on recycled microfiber or aluminum in Canada, please reach out to us at: hello@guestsonearth.com.

Our second generation formulas have a shelf life of 3+ years.

We have spoken with reps at companies who make these machines and the reason they advise that is because it might cause the washer to over-sud or cause a residue, because people tend to over-pour their detergent.

That's actually why we use our 'pump' so that you don't over pour

If you use HE detergent (like ours) and you use a small amount (the directed amount), you should be fine. So, for a large load, don't use more than 4 pumps. 

Using more detergent than necessary can lead to soap buildup, which may affect the washing performance and leave residue on clothes. We actually have a specialized "rinse off" technology to help with that as well!

If you notice visible suds or residue on fabrics after a wash cycle, to reduce the amount of detergent for future loads.

We recommend using our concentrated vials with our full-sized bottles (vessels).

1) Fill your vessel to the fill line (marked on the vessel) with water.

2) Give your refill vial a little shake and then empty a full vial of concentrate into the vessel. Secure the trigger sprayer/soap pump.

3) Shake, and you’re ready to go. 

Foaming Hand Soap: The exact amount of water is 250mL.

All-Purpose Cleaner: The exact amount of water is: 450mL

Our All-Purpose Cleaner was designed to use on non-porous surfaces like countertops and household items / surfaces that are sealed. For example, ceramic, porcelain, chrome, marble, fiberglass, granite, stainless steel and sealed wood.

It is also third-party tested streak-free, and can be used on glass and mirrors.

You can also use the spray to clean toys, high chairs, yoga mats, gym equipment, your car, and even spot-treat tough messes. Our All-Purpose Cleaner is not specifically formulated for stainless steel, however you can use it on stainless. If you have streaking with stainless steel, use a small amount of olive oil on a soft cloth (e.g. our Waffle Cleaning Cloth), and wipe in the direction of the grain (vs wiping back and forth).

If you're not sure, test on a small, inconspicuous area.

Tap or filtered water is fine to use. Filtered water will help to ensure that your solution is free from any impurities you may have in your tap water.

Use room temperature, warm or hot water.

Room temperature, warm or hot water.

Giving the vessel a little shake once you’ve added the vial of liquid concentrate will help the concentrate quickly dissolve into the water.

It takes just seconds! Give your vessel a little shake once you’ve added the liquid concentrate to the water, and you’ll be ready to go.

Our in-market, current batch is good for three years or more.

It depends on how much you clean and wash your hands. One 500mL bottle of All-Purpose Cleaner and one 300mL bottle of Foaming Hand Soap will typically last the average cleaner about one month.

We currently ship to Canada and the United States and hope to offer international shipping soon.

If you want Guests on Earth products in your country, drop us a line and let us know: hello@guestsonearth.com.

Delivery times will vary based on location and customs (U.S. only).  Estimated times are not guaranteed.

Orders are typically fulfilled in 2-3 business days.

Once fulfilled, Canadian orders typically arrive in 3-5 business days. Toronto orders will likely be faster.

U.S. orders typically arrive within 5-10 days of placing your order.

If the item is on Pre-Order, please note the timeline given on the product page.

We offer free shipping to Canada and the U.S. on orders over $100, pre-tax.

Once you place your order, our team processes it and then ships.

Processing typically takes 1-3 business days.

You will receive a tracking number by email once your order ships.

Yes! You will receive a shipping confirmation and tracking number once your shipment goes out.

We want you to be happy with your Guests on Earth purchase and we'll do everything we can to make it right.

If you're unhappy with product within the first 90 days of use, email us at hello@guestsonearth.com to initiate a return or exchange.

Please note that we have a $15 restocking fee, which covers some of our shipping cost to reship to us. Shipping fees can get up to $50 across Canada and we are not able to fully absorb that cost.

To start a return, you can contact us at hello@guestsonearth.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@guestsonearth.com.

Your refund should post to your credit card statement 5-7 days after we've received and processed your return.

Only one promotion is able to be applied per order unless otherwise noted. No refunds will be granted to apply two promotions at one time.

Great! Please reach out to us at: hello@guestsonearth.com

Great! Kindly email us at wholesale@guestsonearth.com.