You have Q's, we have A's
Are your products safe for septic systems?
Yes, Guests on Earth products can be used safely with septic systems.
What are the pH levels of your products?
The pH of our All-Purpose Cleaner is 9-10 and our Foaming Hand Soap is 6.5-7.0.
Are your products ingestible?
While our formulations are made from all natural, high quality ingredients, they are not meant to be ingested. Keep them away from unsupervised children and contact a physician if the products are ingested.
Are your products safe to use while pregnant or around children?
Our products are developed without volatile organic compounds (VOCs) so that they are safe to be used around pregnant / nursing women, children, and animals. Our fragrances contain essential oils in small concentrations. If you are concerned with essential oils it is recommended you consult with a physician before use.
Are your products safe for pets?
Our products are free from volatile organic compounds (VOCs) so they are safe to use around your animals and pets.
Are your products cruelty-free?
YES absolutely! We love animals and will never test on them. Ever.
Are your products vegan?
Yes, our products are plant and mineral-based, we do not use any animal byproducts in our formulation.
Are your products gluten-free?
Yes, all of our ingredients are gluten-free.
Are your products organic?
We source only high-quality ingredients, but we are not certified organic.
What do you mean by 'all natural' ingredients?
Natural ingredients are made from a renewable source found in nature (Flora, Fauna, Mineral), with absolutely no petroleum compounds.
Our ingredients are derived from various natural sources contrary to synthetic ingredients, which are synthesized in laboratories or big manufacturing plants.
Where are Guests on Earth products produced?
Guests on Earth is manufactured in Ontario, Canada.
Our aluminum, glass and microfiber are designed in Toronto, Canada and manufactured in China. We are always looking for domestic partners and if you have a lead on recycled microfiber or aluminum in the U.S. or Canada, please reach out to us at: firstname.lastname@example.org.
What should I do if I notice some sediment in my refill vial?
Give your vial a shake before pouring it into your vessel and any sediment will dissolve.
What is the shelf life on your products?
Our second generation formulas have a shelf life of 3+ years.
How do you mix Guests on Earth concentrates?
We recommend using our concentrated vials with our full-sized bottles (vessels).
1) Fill your vessel to the fill line (marked on the vessel) with water.
2) Give your refill vial a little shake and then empty a full vial of concentrate into the vessel. Secure the trigger sprayer/soap pump.
3) Shake, and you’re ready to go.
Foaming Hand Soap: The exact amount of water is 250mL.
All-Purpose Cleaner: The exact amount of water is: 450mL
What surfaces can I use the All-Purpose Cleaner on?
Our All-Purpose Cleaner was designed to use on non-porous surfaces like countertops and household items / surfaces that are sealed.
For example, ceramic, porcelain, chrome, marble, fiberglass, granite, stainless steel and sealed wood.
It is also third-party tested streak-free, and can be used on glass and mirrors.
You can also use the spray to clean toys, high chairs and other surfaces that meet the previous requirements of being sealed. Not recommended for aluminum, brass or unsealed wood. Test on an inconspicuous area.Share details about your shipping policies, item returns, or customer service.
What type of water should I use to dilute the concentrate?
Tap or filtered water is fine to use. Filtered water will help to ensure that your solution is free from any impurities you may have in your tap water.
Use room temperature, warm or hot water.
What temperature should the water be?
Room temperature, warm or hot water.
Do I need to shake the bottle for the concentrate to mix with the water?
Giving the vessel a little shake once you’ve added the vial of liquid concentrate will help the concentrate quickly dissolve into the water.
How long does it take the liquid concentrate to dissolve into the water?
It takes just seconds! Give your vessel a little shake once you’ve added the liquid concentrate to the water, and you’ll be ready to go.
How long are the products good to use?
Our in-market, current batch is good for three years or more.
How long do the products last?
It depends on how much you clean and wash your hands. One 500mL bottle of All-Purpose Cleaner and one 300mL bottle of Foaming Hand Soap will typically last the average cleaner about one month.
Where do you ship?
We currently ship to Canada and the United States and hope to offer international shipping soon.
If you want Guests on Earth products in your country, drop us a line and let us know: email@example.com.
How long will it take to receive my order?
Delivery times will vary based on location and customs (U.S. only). Estimated times are not guaranteed.
Canadian orders typically arrive in 3-5 business days. Toronto orders will likely be faster.
U.S. orders typically arrive within 5-10 days of placing your order.
Is shipping free?
We offer free shipping to Canada and the U.S. on orders over $100.
When will my order ship?
Once you place your order, our team processes it and then ships.
Processing typically takes 1-3 business days.
You will receive a tracking number by email once your order ships.
Can I track my order?
Yes! You will receive a shipping confirmation and tracking number once your shipment goes out.
What is the return policy?
We want you to be happy with your Guests on Earth purchase and we'll do everything we can to make it right.
If you're unhappy with your unused, packaged item(s) within the first 15 days after purchase receipt, email us at firstname.lastname@example.org to initiate a return.
How do I initiate a return?
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
When will I see my return applied to my method of payment?
Your refund should post to your credit card statement 5-7 days after we've received and processed your return.
Can I apply two or more promotions to one order?
Only one promotion is able to be applied per order unless otherwise noted. No refunds will be granted to apply two promotions at one time.
I'm a journalist / creator / influencer and would like to try your products
Great! Please reach out to us at: email@example.com
I'm a retailer and would like to sell your products in my store(s)
Great! Kindly email us at firstname.lastname@example.org.